Shipping policy

Shipping Policy (UK Only)

Thank you for shopping with us. Please read our shipping policy below for information on delivery times, costs, and stock availability.

Delivery Area

We currently ship to UK addresses only. At this time, we do not offer international shipping.

Processing Times

  • Orders are usually processed within 1–3 working days.
  • Orders placed on weekends or bank holidays will be processed on the next working day.
  • During busy periods, processing may take slightly longer.

Delivery Times

Once dispatched, estimated delivery times are:

  • Standard Delivery: 2–5 working days
  • Express Delivery (if selected): 1–2 working days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your order size and selected delivery option.

Out of Stock Items

We do our best to keep stock levels accurate. However, if an item becomes unavailable after you place your order:

  • We will contact you as soon as possible.
  • You may choose to:
    • wait for the item to be restocked,
    • receive a partial shipment (if applicable), or
    • receive a full refund for the unavailable item.

Order Tracking

Where available, tracking details will be provided by email once your order has been dispatched.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us and we will assist you in tracking your parcel.

Incorrect Shipping Information

Please ensure your delivery address is correct before placing your order. We are not responsible for delays or losses caused by incorrect address details provided at checkout.

Contact Us

If you have any questions about your order or delivery, please contact us at zenie26@icloud.com.